Shipping & Returns Policy – Kraft Cushions

At Kraft Cushions, we’re committed to providing high-quality custom cushions with a smooth and transparent shopping experience from order placement to delivery and beyond. Please read the following details carefully to understand our shipping and returns guidelines.

Shipping Information

Order Processing

All cushions are custom-made to order once you place your order.
Production times vary depending on fabric choice, design complexity, and order volume.
For estimated processing times, please check the relevant product page before checkout.

Shipping Methods

We offer a variety of shipping options during checkout so you can select the method that best suits your delivery needs.

Delivery Timeframes

Shipping times depend on:

Your location
The chosen delivery method
Processing time for your custom item

Delivery estimates will be shown at checkout and in your order confirmation email.

Shipping Fees

Free standard shipping is available on all orders — no hidden fees.

Order Tracking

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.
Use this tracking number to monitor your delivery until it arrives safely at your address.

Returns, Exchanges & Satisfaction Guarantee

Quality Assurance

We take pride in the craftsmanship of every cushion we make. However, if your order arrives with a manufacturing defect or an error on our part, we’re here to help. To qualify for a return or exchange:

You must contact us within 2–3 days of receiving your order.
Provide photos or evidence of the issue so we can evaluate the problem.

Custom & Personalized Orders

Because our cushions are custom-made to your exact specifications:

We generally do not accept returns or exchanges due to buyer preference or change of mind.
Please double-check all details (size, fabric choice, measurements, etc.) before submitting your order.

Return Process

If a defect or error is confirmed:

Contact our support team with your order details and issue description.
We’ll review the information and guide you through the next steps.
Once approved, we will either:
- Replace the defective item, or
- Issue a refund at our discretion.

Exchanges

Exchanges due to defects or mistakes on our part are handled case-by-case.
If we are unable to replace the item due to stock or customization issues, a refund may be issued instead.