Payment & Warranty Policy – Kraft Cushions

At Kraft Cushions, we aim to make your shopping experience easy, secure, and transparent — from the moment you pay to the assurance of covered quality. Below is our full policy for payments, warranty coverage, and how claims are handled.

Payment Options

We offer multiple secure and convenient payment methods so you can choose what works best for you:

Accepted Payment Methods

Credit & Debit Cards: We accept all major cards including Visa, MasterCard, American Express, and Discover.
PayPal: A trusted and secure gateway for online payments.
Bank Transfer: Available upon request — contact our support team for bank details and instructions.

All payments are processed securely to protect your financial information.

Product Warranty

We proudly stand behind the quality and durability of our custom cushions. Our warranty covers manufacturing defects and workmanship issues under normal use, subject to the conditions below:

Warranty Duration

Our warranty coverage varies depending on the product component:
Foam Inserts: All foam inserts are covered under a 2-year warranty from the original date of purchase. This warranty protects against manufacturing defects and workmanship issues under normal residential use.
Outdoor Performance Fabrics (such as Sunbrella and Agora): Cushions made with premium outdoor fabrics like Sunbrella® and Agora® are backed by a 5-year limited warranty from the date of purchase, covering manufacturing defects and fabric performance issues under normal usage conditions.
All Other Cushions & Fabric Components: All remaining cushion covers, stitching, and fabric components are covered by a 2-year warranty from the purchase date against manufacturing defects.

During the warranty period, we will repair or replace at our discretion any cushion found to have a covered manufacturing defect.

What the Warranty Does Not Cover

The warranty does not apply to issues arising from:
Improper use or abuse of the product
Accidents or environmental damage
Normal wear and tear over time
Unauthorized modifications or repairs
Damage from extreme conditions or improper care

How to File a Warranty Claim

To start a warranty claim:

Contact Customer Support: Email us with your order details and proof of purchase.
Provide Evidence: We may ask for photos or additional information to assess the issue.
Assessment and Resolution: Once approved, we will contact you with instructions to proceed.