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Storewide FAQ
Custom Cushion Website – Storewide FAQ
Kraft Cushions is a premium online platform that allows you to design and order custom cushions tailored to your unique preferences and style. Our user-friendly interface makes it easy to create personalized cushions for any space.
How do I create a custom cushion?
Creating a custom cushion is simple:
– Choose the cushion type (square, rectangular, round, etc.).
– Select the size dimensions that suit your needs.
– Upload your preferred image or choose from our design library.
– Customize the color, pattern, and any text you want to add.
– Preview your design and, once satisfied, add it to your cart.
What types of cushions are available?
We offer a wide range of cushion types, including throw cushions, outdoor cushions, chair pads, floor cushions, and more. You can explore our product catalog to find the perfect cushion.
Can I use my own images for the design?
Absolutely! You can upload your own high-resolution images or artwork to create a truly unique custom cushion. Please ensure that you have the necessary rights to use the images.
Do you have design templates to choose from?
Yes, we offer a selection of design templates for various themes and occasions. You can customize these templates by changing colors, text, and layout to match your preferences.
What materials are the cushions made of?
Our cushions are made from high-quality materials that provide comfort, durability, and a vibrant print. The exact material may vary based on the cushion type and usage.
Are the cushions suitable for outdoor use?
Yes, we offer outdoor cushions specifically designed to withstand outdoor conditions. These cushions are made with weather-resistant materials to ensure they remain in great condition even when exposed to the elements.
How long does it take to receive my custom cushion?
The production and delivery times vary depending on factors such as cushion type, design complexity, and your location. Generally, you can expect to receive your custom cushion within 2-3 weeks after placing your order.
Can I make changes to my order after it’s been placed?
Once an order is placed, it immediately goes into production. Therefore, any changes to the design, size, or other details must be requested as soon as possible after placing the order. Contact our customer support for assistance.
What is your return and refund policy?
We strive for customer satisfaction. If your custom cushion arrives with a manufacturing defect or an error on our part, please contact us within 2-3 days of receiving your order. We will either replace the item or issue a refund, as appropriate.
Orders can be cancelled within 2 days of placement. After that window, cancellations may not be possible due to the customization process already being initiated. Please reach out to our customer support for assistance with order cancellations.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk or wholesale orders. If you are interested in placing a large order, please contact our sales team for more information.
How do I care for and clean my custom cushion?
Specific care instructions may vary based on the cushion material. Generally, spot cleaning with a mild detergent is recommended. Be sure to check the care label on your cushion for detailed instructions.
Can I save my designs for future orders?
Yes, you can create an account on our website to save your custom designs for future orders. This makes it convenient to reorder or modify designs.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
For any other questions or assistance, please feel free to reach out to our dedicated customer support team at kraftcushions@gmail.com. We’re here to help make your custom cushion shopping experience enjoyable and hassle-free!
