Welcome to the Shipping and Returns section of Kraft Cushions. We are dedicated to ensuring your shopping experience is smooth and satisfying, from placing your order to receiving your custom cushions. Please read the following information regarding our shipping and returns policies.

Shipping Information

Processing Time: Once you place an order, our team starts working on creating your custom cushions. The processing time may vary based on the complexity of your order and the current volume of orders. Please refer to the product page for estimated processing times.

Shipping Methods: We offer a range of shipping methods to cater to different delivery preferences. During the checkout process, you’ll have the option to select the shipping method that best suits your needs.

Shipping Times: Shipping times vary depending on your location, the chosen shipping method, and any unforeseen circumstances. Estimated shipping times will be provided during checkout and in your order confirmation.

Shipping Fees: We don’t charge for the shipping. It is completely free shipping.

Order Tracking:** Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

Returns and Exchanges:

Quality Assurance: We take great pride in the quality of our custom cushions. If you receive a product with manufacturing defects or errors, please contact us within 2-3 days of receiving your order to initiate a return or exchange.

Satisfaction Guarantee: Your satisfaction is important to us. If you’re not completely satisfied with your custom cushions, Feel free to contact us. Returns are subject to our satisfaction guarantee policy.

Return Process: Since our custom cushions are made to your specific requirements, we generally do not accept returns or exchanges unless there is a manufacturing defect or an error on our part. It is essential to review your order details carefully before finalizing it to ensure accuracy. If you encounter any issues with your cushions, please reach out to us, and we will work with you to find a suitable solution.

For any further inquiries about our shipping and returns policies or assistance with your order, please reach out to our dedicated customer support team at kraftcushions@gmail.com. We’re here to ensure your shopping experience with Kraft Cushions is enjoyable and hassle-free.